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How to order from www.glasspens.com
Orders may be placed through our secure shopping cart (or by phone, conventional mail, or e-mail). Once your order has been placed through the shopping cart we will confirm the total of your order including shipping and handling by an e-mail order confirmation as soon as we can.

We accept M/C, Visa, Amex, Paypal, checks & money orders.



Orders paid by personal check will be held until the check clears our
bank.

Shipping
We ship by US Postal Service. We include insurance when available.

Exchanges
All of our work is sold on an exchange only basis. Exchanges are made if item(s) are returned, undamaged, within 30 days of receipt. There will be an additional 15 day grace period for items purchased as gifts during the holiday season (Nov. 10th - Dec. 25th)

Repair Policy
We include a no questions asked, Lifetime Repair Warranty.  Shipping, handling and insurance charges apply for the following products:

Ink Pens ~ $12.00 ...this includes repair as well as return s/h/ins
Glass Circular, Double Points & Scarf Knitting Needles ~ $10.00 per needle pair ..this includes repair as well as return s/h/ins
Crochet Hooks ~ $12.00 this includes repair as well as return s/h/ins
Glass Button Top Knitting Needles ~ $12.00 ...this includes repair as well as return s/h/ins (for each, or pair)
Laying Tools ~ $12.00 ...this includes repair as well as return s/h/ins

Note: Repairs are done by reheating and fusing the glass, not by gluing. There may be minor cosmetic & length differences in repaired items from the original.


Comments or Questions? Please contact us:

Michael & Sheila Ernst
P.O. Box 524
Drain, OR 97435
USA

Telephone: 1.541.836.7637

email: smernst@glasspens.com
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